Working at The Manor House

Staff understood their responsibilities in relation to keeping people safe and had received training in safeguarding. Risks relating to people's individual care needs had been identified and planned for. People received their medicines as prescribed by staff who had been trained to give people their medicines.

Staff morale is good, a good team, everyone helps each other. Staff enjoyed working in the service and spoke enthusiastically about their work.

New staff attended an induction and completed training relevant to their role. Staff received training relevant to their roles. This included the completion of training in relation to people's specific care needs such as dementia and pressure area care.

All of the staff we spoke with told us they felt supported in their work. They also all told us that the registered manager walks around the home every morning to speak with people and the staff to ask them how they were.

Two activity staff worked at the service and provided activity provision for every day of the week. The activities coordinator organised one to one activities in the mornings for people who were cared for in their rooms and group activities in the afternoon.