Working at The Manor House Knaresborough
1 Hambleton Grove, Knaresborough, HG5 0DB
Operated by Anchor Hanover Group
75 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Supportive management and positive team culture, but regular agency staff from recruitment challenges and standard training are drawbacks."
Safety & Risk
7/10
✓
People were protected from the risk of harm and abuse. ... robust individual risk assessments were in place as well as safety checks of the environment. ... The registered manager completed lesson learnt reviews...
Staff Culture
7/10
✓
Staff felt supported in their role and felt they were able to offer people high quality care and treatment. One member of staff told us, 'We all work together to make sure people are safe.'
Staffing Levels
5/10
!
There were enough staff to meet people's care needs, but ... There was regular use of agency staff due to a challenge in recruiting permanent staff.
Training & Dev
6/10
✓
Staff told us they had a mixture of online and classroom-based training. Staff also felt the induction was of a high quality and equipped them to feel confident in their role.
Management
8/10
✓
Staff felt the registered manager supported them in their role. One member of staff told us, 'The manager is great. They will work shifts if needed and they have an 'open door policy'. Nothing is ever too much trouble.'
Programmes
6/10
✓
There was a culture of reducing social isolation. ... The activity coordinators ... organised a monthly baby and toddler group with people living with dementia. The local school also attended...
Points to consider
Enough staff to meet needs, but regular agency workers because of recruitment challenges.
There was regular use of agency staff due to a challenge in recruiting permanent staff.
Only standard training like online and classroom sessions, no specialist courses or funded qualifications.
Staff told us they had a mixture of online and classroom-based training. Staff also felt the induction was of a high quality...
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews