Working at The Manor House - Frenchay

Days include some basic activities like baking, singing, and trips but no activities coordinator or specialist programmes to add real variety beyond routine care.

Staff engaged with people to stimulate people and enable participation in activities for example, singing, reading stories, baking and accessing the community for day trips and events.

Gaps in recording night checks, incident reviews, and medicine fridge temperatures mean safety paperwork isn't fully reliable day to day.

The specific time of checks was not recorded. Changes between night and day recording forms meant information was not clear. Some gaps were identified in the recording of medicine fridge temperatures.

Recruitment follows checks but interview notes are limited and character references not always robust, so new staff quality relies on basics.

Interview records reviewed were limited in detail to demonstrate the candidates experience and suitability. It was highlighted to the provider about the consideration of character references used to ensure these were robust.