Last updated: 9 February 2026
"Staff feel well supported by a visible approachable manager with good safety practices, but staffing lacks a stable team and training is basic."
We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, and making sure infection outbreaks can be effectively prevented or managed.
Per 2019 comprehensive inspection: Staff reported a significant increase in the morale amongst the staff since the last inspection. They told us they felt valued and well supported by the registered manager and other senior staff.
Per 2019 comprehensive inspection: People's needs were now safely met by the right amount of staff with the right qualifications and skills.
Per 2019 comprehensive inspection: Staff had completed or were scheduled to complete the training required of them and they had received regular support through one to one supervisions and group meetings.
Per 2019 comprehensive inspection: the registered manager was always visible around the service, very supportive and approachable. Staff told us they felt well supported, valued and listened to.
Per 2019 comprehensive inspection: Dedicated staff were employed to organise and facilitate activities and events for people around their interests and hobbies. They offered people a variety activities and opportunities to celebrate their birthdays and other seasonal events.
Staffing levels are sufficient to meet needs but nothing special, with no details on low agency use or stable long-term team.
People's needs were now safely met by the right amount of staff with the right qualifications and skills.
Only standard required training and supervisions in place, no specialist courses or funded qualifications.
Staff had completed or were scheduled to complete the training required of them and they had received regular support through one to one supervisions.
Activities programme has a coordinator and some variety like events and hobbies, but no specialist or innovative approaches.
Dedicated staff were employed to organise and facilitate activities and events for people around their interests and hobbies. They offered people a variety activities and opportunities to celebrate their birthdays and other seasonal events.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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