Working at The Manor House Barnard Castle

Staff numbers are enough most days but they use agency workers and some care workers contacted the regulator about low levels.

Staff held different views about the numbers of staff on duty. Whilst some staff said there were enough staff on duty to meet people's needs, staff had contacted CQC to describe low staffing levels. The provider was using agency staff and had taken steps to increase staff recruitment.

Managers support staff but changes to the team have caused uncertainty and communication is sometimes poor.

Staff acknowledged the changes to the management team had caused some uncertainty... Sometimes... poor communication between management and carers. Information is passed around in circles/clicks rather than everyone be told at the same time.

Training covers the job well but no specialist courses or funded qualifications are mentioned.

Staff were provided with support using an induction period and training when they began working in the service. The provider had transitioned staff onto their training programme and were monitoring staff progress through the training.