Working at The Manor Cottage

Staff understood the processes to follow to safeguard people... Medicines continued to be managed safely. There had been no significant errors involving medicines in the last 12 months

Staff told us 'I feel massively supported by the registered manager and my confidence has increased', 'My wellbeing has improved and I feel supported by my colleagues'

Staff felt encouraged and supported to increase their skills and gain professional qualifications. They received supervisions to consider what was going well and where things could improve

The registered manager... by being out on the floor everyday interacting with everyone and making their day just that little bit better

The use of Virtual Reality (VR)... robotic pet companions... had eased anxiety, reduced feelings of loneliness, and improved overall quality of life