Working at The Manor Care Home
Church Road, Windsor, SL4 2JW
Operated by Greensleeves Homes Trust
65 bedsNursing homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Well-trained staff, positive culture and engaging activities, but poor management oversight and unsafe medicines handling hold it back."
Safety & Risk
3/10
✕
People did not always have their medicines managed safely. We were alerted to two separate incidents in 2019... controlled drugs had gone missing... Inadequate medicine management systems meant people were at potential risk of harm.
Staff Culture
6/10
✓
Staff generally reported a positive culture of the home.
Staffing Levels
5/10
!
Over the course of the inspection we observed the service had sufficient staff deployed to each of the three floors to support people living at the service.
Training & Dev
6/10
✓
People were supported by a well-trained staff team... rolling training programme... Supervision records illustrated that staff did not receive supervision within a formal structure consistently.
Management
3/10
✕
The registered manager did not have a thorough overview of the service.
Programmes
6/10
✓
The service had a comprehensive activities schedule... activities co-ordinators worked in collaboration with external agencies to bring a little pony... paint again using numbers.
Points to consider
The manager does not keep a close enough eye on the home so problems like unsafe medication handling and poor risk management are missed.
The registered manager did not have a thorough overview of the service.
Medication handling has serious issues like missing controlled drugs and wrong creams recorded, putting people at risk.
People did not always have their medicines managed safely. We were alerted to two separate incidents in 2019, by the registered manager where controlled drugs had gone missing... topical cream name and dose were not the same as what was offered.
Staffing is adequate with enough people on shifts but recruitment files had gaps and levels were questioned before inspection.
Some files had incomplete information... This inspection was in part promoted due to concerns related to staffing levels.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews