Working at The Manor
Haydon Close, Taunton, TA1 5HF
Operated by Barchester Healthcare Homes Limited
80 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Effective management and improved team morale, but staffing shortages leave staff overworked and residents waiting hours for help."
Safety & Risk
5/10
!
Risk assessments... relating to diabetes were not detailed as per the provider's policy guidance. These risk assessments and care plans would benefit from further development.
Staff Culture
7/10
✓
Staff said communication, staffing, culture and morale had improved greatly. Comments included, '(The registered manager) is a great manager; we have a fantastic team and we are all working well together now'.
Staffing Levels
5/10
!
We received mixed feedback about staffing levels... Comments included, 'You wait too long to go to the toilet; can wait for hours'; 'There is a lack of staff. The staff are hugely overworked'.
Training & Dev
6/10
✓
Records showed 93% of staff had completed the provider's mandatory training... Staff felt supported by the training provided and by the registered manager.
Management
8/10
✓
Professionals told us, 'Until (the registered manager's) appointment the ship was somewhat rudderless… With the registered manager's appointment, we have found a responsive and effective manager who is clearly getting to grips with any issues and concerns and we have already made great progress'.
Programmes
6/10
✓
An activities programme was in place... People told us they enjoyed a range of activities, including baking, quizzes, exercise classes and arts and crafts. Special events were organised, such as coffee mornings, garden parties and BBQs.
Points to consider
Staff get overworked on the Hestercombe unit, so residents sometimes wait hours for the toilet or other help.
Comments included, 'You wait too long to go to the toilet; can wait for hours'; 'There is a lack of staff. The staff are hugely overworked'.
Risk plans for diabetes and similar conditions lack enough detail on what staff should do.
risk assessments and care plans relating to diabetes were not detailed as per the provider's policy guidance. These risk assessments and care plans would benefit from further development to ensure they were focused on clear actions and outcomes.
Activities are regular but mostly basic things like quizzes and crafts, no special trained approaches.
People told us they enjoyed a range of activities, including baking, quizzes, exercise classes and arts and crafts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews