Last updated: 10 February 2026
"Staff feel valued in a positive culture with strong safety practices, but staff retention and specialist training need improvement."
We were assured that the provider was using PPE effectively and safely, promoting safety through the layout and hygiene practices, and making sure infection outbreaks can be effectively prevented or managed. From 2021 targeted inspection.
Staff told us that they enjoyed working at The Maltings Care Home. Staff felt well supported by the management team and by each other. Per 2019 comprehensive inspection.
Staffing levels were determined using a staffing tool. There were enough staff on duty to support people safely and we saw that they had the skills to meet people's needs. Per 2019 comprehensive inspection.
The provider offered training courses and development opportunities so that staff had the knowledge and skills... Staff received one to one supervision sessions with their line manager. Per 2019 comprehensive inspection.
The service was well managed by a registered manager... Staff felt supported by the registered manager... 'I do raise issues and I'm listened to and things get done very quickly.' Per 2019 comprehensive inspection.
The service had an activity team who ensured that a full timetable of activities was offered... 'The activities coordinator is absolutely brilliant'. Per 2019 comprehensive inspection.
Staff numbers are safe and enough but no details on low staff turnover or minimal agency use.
There were enough staff on duty to support people safely and we saw that they had the skills to meet people's needs. Per 2019 comprehensive inspection.
Training covers basics like infection control with supervisions but no specialist courses or funded qualifications.
The provider offered training courses and development opportunities so that staff had the knowledge and skills to look after people well. Per 2019 comprehensive inspection.
Activities have a coordinator and full timetable but nothing specially innovative like pet therapy.
The service had an activity team who ensured that a full timetable of activities was offered... activities coordinator is absolutely brilliant. Per 2019 comprehensive inspection.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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