Last updated: 9 February 2026
"Staff feel valued in a strong team culture with supportive management, but basic activities and adequate staffing with some concerns hold it back."
Safeguarding training in place and staff knowledgeable; medicines safely managed though pain protocols updated during inspection; risk assessments combined with support plans.
Staff said they were valued, the team worked well together and 'we help each other'; registered manager promoted person-centred culture.
There were sufficient staff on duty to meet the needs of people. The staff told us the staffing levels were appropriate to meet people's needs.
Staff attended mandatory training set by the provider. New staff received an induction which included the Care Certificate. Staff supported with quarterly one to one supervision.
Registered manager available at home twice weekly and by phone; staff said they were valued and team worked well together.
In-house activities and community activities such as visiting local coffee shops, watching DVD, listening to music; weekly planners showed mainly in-house with once weekly visits out.
Staffing is adequate but nothing special, and one relative raised concerns about levels.
There were sufficient staff on duty to meet the needs of people. A relative we spoke with raised concerns about staffing levels.
Only standard required training and basic induction, no specialist courses or funded qualifications.
Staff attended mandatory training set by the provider. New staff received an induction which included the Care Certificate.
No activities coordinator or varied programme, mostly routine care with basic in-house activities and occasional outings.
The weekly planners showed people's activities were mainly in-house and there were once weekly visits to coffee shops.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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