Working at The Malthouse Care Home
Bay Road, Gillingham, SP8 4EW
Operated by Healthcare Homes Group Limited
34 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"A friendly family-like culture and strong safety practices, although uncertain staff retention and some feeling underappreciated by the company need attention."
Safety & Risk
8/10
✓
People had personalised and regularly reviewed risk assessments. Medicines managed safely by trained staff. Accidents and incidents reported, analysed and learning shared.
Staff Culture
8/10
✓
The home had a friendly, open and supportive culture. Staff said they felt proud to work for The Malthouse Care Home and described the culture as 'like a family.'
Staffing Levels
6/10
✓
There were enough suitably trained staff on shift to meet people's needs. Staffing levels had recently increased. People told us they were supported in a timely way.
Training & Dev
7/10
✓
Staff were actively encouraged and supported to gain new skills and qualifications. Comments included: 'offered further training to do a national vocational qualification in dementia care'.
Management
7/10
✓
People and relatives described the registered manager and deputy manager as approachable and keen to resolve issues when raised. Staff said the registered manager had brought improvements including increased staffing levels.
Programmes
6/10
✓
Per 2017 comprehensive inspection: dedicated activities coordinator ran varied programme including cooking sessions, garden centre outings, intergenerational school visits, swimming group and community links.
Points to consider
Staff numbers are now enough after a recent increase, but no details on staff staying long-term or low agency use.
Staffing levels had recently increased. A staff member told us, 'Our staffing levels seem to be much better recently.'
Some staff feel underappreciated by the company above the home manager.
Although staff said they felt appreciated by the management within the home there was mixed feedback from staff about provider recognition of their work.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews