Working at The Mallards

Risks were assessed, monitored, and managed. Staff had received training in the safe handling and administration of medicines and their competencies were regularly assessed. Robust systems were in place to check medicine administration records.

People, relatives, and staff were very positive about the leadership... Staff were proud of the service and motivated. The communication is really good, we feel listened to and valued.

There were enough skilled and competent staff to ensure they could safely support people who used the service. Staff said there were sufficient numbers of staff to make sure people's needs were met and to ensure their care was not rushed.

We saw that an ongoing schedule of training was in place, to ensure staff kept up to date with good practice. New staff completed an induction period, which included shadowing more experienced staff.

The provider employed an activities coordinator who arranged various activities for people to enjoy. We saw these had included a coronation party in the park, arts and crafts, bingo, and garden parties.