Last updated: 9 February 2026
"Staff feel well supported by an approachable manager and are proud of the service, but staff retention and standard training are concerns."
Risks were assessed, monitored, and managed. Staff had received training in the safe handling and administration of medicines and their competencies were regularly assessed. Robust systems were in place to check medicine administration records.
People, relatives, and staff were very positive about the leadership... Staff were proud of the service and motivated. The communication is really good, we feel listened to and valued.
There were enough skilled and competent staff to ensure they could safely support people who used the service. Staff said there were sufficient numbers of staff to make sure people's needs were met and to ensure their care was not rushed.
We saw that an ongoing schedule of training was in place, to ensure staff kept up to date with good practice. New staff completed an induction period, which included shadowing more experienced staff.
Staff felt well supported and said the registered manager was open and approachable. Our manager is so friendly, she is involved in personal care and the kitchen, she is everywhere.
The provider employed an activities coordinator who arranged various activities for people to enjoy. We saw these had included a coronation party in the park, arts and crafts, bingo, and garden parties.
Staffing is enough to meet needs without rushing, but nothing said about long-term staff staying or using agency workers.
There were enough skilled and competent staff to ensure they could safely support people who used the service. Staff said there were sufficient numbers of staff to make sure people's needs were met and to ensure their care was not rushed.
Only standard training and induction with supervision, no specialist courses or funded qualifications.
An ongoing schedule of training was in place, to ensure staff kept up to date with good practice. New staff completed an induction period, which included shadowing more experienced staff.
Activities coordinator runs regular events like bingo, crafts, and parties, but no specialist therapeutic programmes.
The provider employed an activities coordinator who arranged various activities for people to enjoy. We saw these had included a coronation party in the park, arts and crafts, bingo, and garden parties.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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