Working at The Mallards
161 Wootton Road, Kings Lynn, PE30 4DW
Operated by One Six One Limited
11 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Stable staffing without agency use and a positive team culture, but manager absence caused outdated training and incomplete paperwork."
Safety & Risk
7/10
✓
Risks associated with the environment were well managed... Staff understood what constituted abuse... Medicines were administered as intended.
Staff Culture
6/10
✓
Staff told us, '100% support, work together, I absolutely love it, it's so rewarding'... Staff said there was good leadership and they felt supported in their role.
Staffing Levels
7/10
✓
Staff told us agency staff were not used at this service and any extra shifts were picked up by the permanent staff or bank staff who could pick up occasional shifts.
Training & Dev
4/10
!
We found staff training was not all up to date... Staff were not receiving an annual appraisal of their performance or having the number of required supervisions.
Management
4/10
!
The registered manager had been off on extended leave and had only recently returned. In their absence, a number of things had not been fully addressed.
Programmes
6/10
✓
People were supported to go to day centres, colleges... volunteer work... cinema... steam fair, swimming, banger racing and football.
Points to consider
The manager was off sick for a long time, so audits and paperwork were not fully up to date.
The registered manager had been off on extended leave and had only recently returned. In their absence, a number of things had not been fully addressed.
Some staff training is overdue and they do not get enough supervisions or appraisals.
staff training was not all up to date... Staff were not receiving an annual appraisal... or having the number of required supervisions of practice as stipulated in the company's supervision policy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews