Working at The Magnolia Care Home

Residents at serious risk from poor diabetes care like staff ignoring very high blood sugar readings without getting medical help or retesting, and dirty toilets with grime and smells spreading infection risks.

Records indicated that on both occasions staff did not seek medical advice, encourage the consumption of water, or complete blood glucose retesting... Residue and dirt were visible on surfaces in multiple toilets.

Gaps in basic training like moving residents safely and life support mean staff lack key skills for the job.

The training matrix viewed at the time of our site visit showed improvements were needed to increase the completion of staff training in some key areas to promote safety. For example, moving and handling and basic life support.

Manager hard to contact in person or by phone with high turnover making leadership unstable.

Some family members told us the manager was often not available in person or by telephone. They also spoke of the high turnover of managers at the home.