Working at The Lustrells
27 Lustrells Crescent, Brighton, BN2 8AR
Operated by Glenholme Specialist Healthcare (Southern Region) Ltd
4 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Supportive management fosters a motivated team and good training opportunities, but agency staff cover shortages and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
Risks to people were identified, assessed and monitored... Staff received safeguarding training... Medicines were managed safely... The registered manager analysed accidents and incidents... monthly.
Staff Culture
8/10
✓
Staff were motivated and very proud of the service... Staff respect each other. We are very diverse and there is good communication between us... There is a better understanding and team work.
Staffing Levels
6/10
✓
We observed there were enough staff to keep people safe and staffing rotas confirmed this... The registered manager used the same agency staff to cover staff shortages, such as annual leave and sickness.
Training & Dev
8/10
✓
Staff received training in a range of areas through face to face and through e-learning... positive behaviour support and autism... opportunities to achieve further qualifications and staff can request more training.
Management
8/10
✓
The registered manager had created an open and positive culture and staff knew people well. Staff felt well supported and the home had a welcoming atmosphere. Feedback about the registered manager was very positive.
Programmes
6/10
✓
Activities took place on a daily basis... supported to pursue their hobbies and interests, such as swimming, going to the gym and regular trips to London... making cookies... summer BBQs.
Points to consider
Staffing is adequate but uses agency workers to cover holidays and sickness.
The registered manager used the same agency staff to cover staff shortages, such as annual leave and sickness.
Activities happen daily like baking and community trips, but no dedicated coordinator or specialist programmes.
Activities took place on a daily basis and people were encouraged to participate if they wanted to... swimming, going to the gym and regular trips to London... making cookies.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews