Last updated: 10 February 2026
"Good team spirit and enough staff with regular training, but bosses failed to monitor safety and quality properly and activities were too basic."
Some medicine was not securely stored... We checked the stocks of six medicines against the records; three of them were wrong by one or two doses of medicine.
One staff member told us, 'We are a good team; we work well together.'
There were enough staff on duty at The Loont to meet people's needs safely. At times agency staff members were used; however, they worked alongside experienced staff members.
Staff told us that they received training to be effective in their roles and this was periodically refreshed... However, staff told us that one to one supervision meetings with their line manager were infrequent.
The provider and registered manager had not effectively monitored all key aspects of the safety and quality of the service being provided.
Satellite TV, a variety of interactive games consoles a DVD library and board games.
Bosses did not monitor safety and quality properly, missing key issues.
The provider and registered manager had not effectively monitored all key aspects of the safety and quality of the service being provided.
Risk assessments were not always up to date or easy for staff to access.
Although risk assessments had been completed when a risk had been identified... these were not always readily available or contained the most up to date information for staff members.
Only basic home entertainment like TV, games consoles and board games, no activities coordinator or programme.
There was the entertainment options you would see in a lot of people's homes. Satellite TV, a variety of interactive games consoles a DVD library and board games.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp