Working at The Long Brook Residential Home
79 Fore Street, Plymouth, PL7 1NE
Operated by Yelverton Care LLP
24 bedsResidential homes
Workplace Score
4.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.1/10
Key Finding
"Engaging activities programme with community outings, but short staffing, unsafe medicines storage and poor induction training hold it back."
Safety & Risk
3/10
✕
People were at risk of avoidable harm as staff did not always have all of the information needed... no risk assessment in place... people's medicines were not being stored safely and securely... failure to store people's medicines safely... is a breach of Regulation 12
Staff Culture
5/10
!
Some staff told us they felt supported, valued and appreciated by the service's management team, while others told us they did not.
Staffing Levels
4/10
!
People told us more staff were needed. Comments included, 'No, short staffed on many occasions but succeed despite of it with no levelling off of care,' 'Not always, could do with more' and 'Enough but could be more.' A relative said 'Generally ok but on occasions they struggle.'
Training & Dev
3/10
✕
staff had not completed an induction in line with the Care Certificate Standards... provider told us that staff had opportunities for regular supervision and appraisal of their work performance. However, we found these were not regularly taking place.
Management
4/10
!
Systems were either not in place or undertaken robustly to identify and monitor the quality of the service and drive improvements. This meant systems operated by the provider had failed to identify concerns and shortfalls we found during this inspection
Programmes
6/10
✓
the activities coordinator was developing an activities programme which included quizzes and crafts, as well as holding regular music sessions with children from the local community... recently taken a number of people on a boat trip around Plymouth
Points to consider
Recruitment checks are not always done properly and staffing is short at times.
one person did not have an application form. Another person's references and DBS check were obtained the day after they started working... People told us more staff were needed... 'short staffed on many occasions'
New staff miss out on full induction training and supervisions are not regular.
staff had not completed an induction in line with the Care Certificate Standards... supervision and appraisal... not regularly taking place
Medicines are not always stored or managed safely and some risks lack proper assessments.
On the first day of the inspection we found people's medicines were not being stored safely... no risk assessment in place to guide staff... failure to store people's medicines safely
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews