Last updated: 10 February 2026
"A kind and caring culture with sufficient staff and safe practices, but no registered manager and basic activities hold it back."
People were supported by knowledgeable and skilled staff who understood and effectively managed risks to people's safety and well-being. People's medicines had been administered safely. Staff were knowledgeable about... PRN medicines.
There was a kind and caring culture at the service which was supported by staff who were passionate about caring for people. Staff told us '[The management team] have turned it around... The manager is really good. They're supportive, approachable...'
There were sufficient numbers of staff to keep people safe and to meet their needs in a timely manner. Processes were in place to review and adjust the number of staff needed to keep people safe.
Staff received an induction and completed regular training to ensure they were able to meet people's needs.
At the time of our inspection there was not a registered manager in post. However, a manager was in place and had started the registration process.
A relative told us '...they have got them dancing, doing projects and really participating in the activities.'
No permanent manager registered with the regulator, even though one is in place and applying.
At the time of our inspection there was not a registered manager in post. However, a manager was in place and had started the registration process.
Only standard induction and regular training, no specialist courses or funded qualifications.
Staff received an induction and completed regular training to ensure they were able to meet people's needs.
Just basic activities like dancing and projects mentioned, no coordinator or structured programme to vary the workday.
A relative told us '...with the [staff] there they have got them dancing, doing projects and really participating in the activities.'
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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