Last updated: 10 February 2026
"Strong leadership from a respected manager and warm family-like culture, although staff vacancies and basic activities hold it back."
Staff understood safeguarding responsibilities and procedures... Risks to people's health and safety were assessed on an individual basis... Medicines were managed safely... The registered manager analysed accidents and incidents to learn from them.
A family-like, open atmosphere had been created and the service was continuously developing its supportive culture. A staff member said, 'Even on days when we do not see eye to eye, we are still here for each other.'
There were enough staff to meet people's needs and keep them safe, although there were a few staff vacancies for which recruitment was ongoing.
Staff were well supported to be competent and skilled to provide people's care. The registered manager had arranged additional and refresher courses to update and further staff knowledge. Staff received comprehensive induction and regular supervision.
The service's person-centred, inclusive culture and warm, family-like atmosphere were led by a long-standing well-respected registered manager. Staff praised: '[Name] is lovely, very supportive, always supported me with anything I need.'
Activities were based on people's interests and helped to stimulate them as well as engage them in the wider community and reduce isolation. The activities coordinator completed a monthly audit of people's engagement.
Enough staff to get by, but a few vacancies mean the team is not fully stable yet.
although there were a few staff vacancies for which recruitment was ongoing.
Activities programme with a coordinator keeps things varied, but no specialist therapeutic approaches or innovative programmes.
Activities were based on people's interests... The activities coordinator completed a monthly audit of people's engagement.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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