Last updated: 10 February 2026
"Approachable supportive manager, positive culture and effective training, but reliance on bank staff and no dedicated activities coordinator hold it back."
2021 IPC inspection: Assured on preventing infections, PPE use, testing, outbreak management, hygiene. Per 2017: Staff knowledgeable on safeguarding/abuse, risk assessments, PEPs, safe medicines in pairs with accurate records.
Per 2017 comprehensive inspection: 'Our manager is one of a kind... amazing place to work... feel lucky'; staff praised approachable manager, no egos, rewarding; strong team learning and sharing.
Per 2017 comprehensive inspection: Staff were deployed in suitable numbers to meet people's needs; 'We have a small staff team. We do use bank staff but they have worked with us for at least a couple of years now.'
Per 2017 comprehensive inspection: Staff supported to do any training wanted, specialist training including physical interventions, sensory by OT, funded BSL train-the-trainer; effective supervision, appraisal and professional development.
Per 2017 comprehensive inspection: Staff told us the registered manager was approachable, supportive and fostered a learning culture; 'The manager puts people at the centre... go out of their way to help'; relatives and professionals extremely positive.
Per 2017 comprehensive inspection: Activity planners created; wide range including hobbies, voluntary work at charities, church, swimming, horse-riding, pets, community outings, annual holidays.
They have enough staff to meet needs but rely on some bank staff even if long-term and known to residents.
We have a small staff team. We do use bank staff but they have worked with us for at least a couple of years now. The service users know and recognise them and that's very important.
Activities are varied with planners, outings, and hobbies but no dedicated coordinator or named specialist programmes.
People were encouraged to take part in a wide range of activities and follow their hobbies and interests. We saw that 'activity planners' were created with people to enable them to choose what activities they wanted to take part.
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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