Working at The Lodge

Records do not always clearly guide staff on when to give as-needed medications or manage distress episodes, leading to inconsistent safety support.

Clear information was not always recorded about when to administer medicines prescribed to be taken only when needed.

Agency staff are used to cover rota gaps, so the team isn't fully stable.

Agency staff were used when needed to cover gaps in the rotas.

Incidents of anxiety or distress are not always fully analysed to improve staff approaches.

Incidents of anxiety or distress were not always analysed in detail to help identify how staff could change or develop their approach in future.