Working at The Lodge

People told us they felt safe at the service... Staff knew how to recognise and report signs of abuse... Accidents and incidents were recorded and monitored.

One member of staff said, 'It is a good team, we all work well together.' Staff were encouraged and felt comfortable to voice their views.

People and relatives felt there were enough staff working to meet the needs of the people who used the service. The provider did not use any agency staff.

Staff received various training to help them in their roles. They were trained in areas such as health and safety, safe moving and handling, infection control, safeguarding and medicine management. They received regular supervision.

People, staff, relatives and professionals spoke positively about the registered manager and said they were happy with the way the service was run and described the management team as approachable.