Last updated: 10 February 2026
"Strong safety practices and good staff training, but no registered manager and basic activities hold it back."
2021 IPC inspection: We were assured that the provider was using PPE effectively and safely... preventing visitors from catching and spreading infections... infection outbreaks can be effectively prevented or managed. Per 2018: Risks... well managed... safeguarding systems to protect people from abuse.
Per 2018 comprehensive inspection: There was a relaxed, cheerful atmosphere throughout our inspection and we heard and saw plenty of laughter and smiles. Staff told us they felt supported by regular supervision sessions.
Per 2018 comprehensive inspection: There were sufficient staffing levels to meet people's needs and provide a flexible service. We saw staff had time to meet people's needs and socialise with them in a calm way.
Per 2018 comprehensive inspection: Staff had access to regular supervision and appraisals which meant staff were having the appropriate support and guidance to develop in their roles. People were supported by staff who had attended regular and relevant training.
Per 2018 comprehensive inspection: the service was being managed by the deputy manager, who was not registered with CQC to manage the service.
Per 2018 comprehensive inspection: People engaged in a variety of activities of their interest... one person enjoyed a meal out and went shopping with staff, one person enjoyed reading magazines and another one attended their day centre... supported to go on holidays.
No permanent manager in post, run by the deputy instead.
At the time of this inspection the service was being managed by the deputy manager, who was not registered with CQC to manage the service.
No activities coordinator or specialist programmes, so the role involves routine care plus basic outings and hobbies.
People engaged in a variety of activities of their interest and that promoted their health and independence.
Staffing is adequate but nothing special, sufficient levels with no details on retention or low agency use.
There were sufficient staffing levels to meet people's needs and provide a flexible service.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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