Working at The Lodge

The provider analysed accidents and incidents in order to identify any patterns or themes. Action had been taken to make improvements when necessary to drive good, safe practice.

Staff comments included, 'We all pull together as a team. The Lodge is a great place to work, we are all a big family and people are so well looked after.'

People, relatives and staff all spoke positively about the level of staffing in the home. There was a large staff team which enabled care staff to concentrate on delivering person centred care.

Dynamic and inclusive training was seen as key to improving outcomes for people. Staff were encouraged to do additional qualifications and there were examples of staff widening their career choices.

The registered manager was very visible, committed and available. People and families knew who the registered manager was and clearly enjoyed seeing them for a catch up.

The service had previously worked in partnership with Exeter university in the study of older people. Students came in to offer their time as part of this study... measuring intergenerational interactions.