Working at The Lodge Care Home

No permanent manager in post yet

At the time of our inspection there was no registered manager in post, however the manager told us they intended to submit an application to register as the manager

Medication safety problems like unsecured storage, wrong protocols, and missing records

Medicines were not always safely managed, protocols for 'as and when' medicines were not consistent with prescribers instructions. Storage was not secured, temperatures of storage areas was not consistently monitored... Medicine records were not always completed

Staffing is okay but some staff and relatives say levels are stretched, especially at night

We received mixed feedback about staffing levels. One staff member told us, 'Staffing levels on both floors is not enough, we struggle to provide all the care needed...' One relative told us, 'The only issue I have is nighttime staffing, there is not enough staff'