Working at The Lodge Care Home
5 Broad Street, Hemel Hempstead, HP2 5BW
Operated by B & M Investments Limited
45 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Supportive management, family-like culture, and excellent medicines management, although some staff refresher training has lapsed."
Safety & Risk
8/10
✓
The monitoring of medicines and medicine administration had improved... an external professional had said, 'Overall the medication management at the care home was excellent'
Staff Culture
7/10
✓
Relatives told us they felt there was a family like ethos in the home. One staff member said, 'I think we have enough staff now. Loads of supervision and staff meetings... I feel listened to.'
Staffing Levels
6/10
✓
Feedback received from people, their relatives and staff confirmed there was enough staff available to meet people's needs. Staff told us they felt staffing was better managed in the home and there were enough staff deployed to provide safe care.
Training & Dev
4/10
!
Some staff refresher training has lapsed, the registered manager and provider had already identified this and had developed an action plan to address the issue in a timely manner.
Management
7/10
✓
Staff had support to carry out their role and said the management team were supportive and approachable. One staff member said, 'Loads of supervision and staff meetings. I am 100% confident in approaching the [registered] manager or seniors. In staff meeting we can raise issues and I feel listened to.'
Programmes
5/10
!
Per 2018 comprehensive inspection: The provider employed an activities coordinator. They had a variety of activities planned... quizzes and crafts... karaoke, bingo, making things together.
Points to consider
Some staff refresher training is overdue, even though there is an action plan to catch up.
Some staff refresher training has lapsed, the registered manager and provider had already identified this and had developed an action plan to address the issue in a timely manner.
Staffing is adequate for safe care, but relatives say it copes even when staff call in sick.
There are times when staff are off sick, but I think there are enough staff. The home is a lot more organised, staff are happier.
There is an activities coordinator running quizzes, crafts, bingo and outings, but nothing more innovative.
Per 2018 comprehensive inspection: The provider employed an activities coordinator. They had a variety of activities planned which were advertised... quizzes and crafts... karaoke, bingo, making things together.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews