Working at The Lodge Care Home

Not enough staff at times, especially on the first floor, so care workers get stretched rushing to answer call bells.

There were not always sufficient staff to ensure people's needs were met promptly. We observed staff struggling to meet people's needs and attend to call bells on the first floor. Some staff described this as a regular experience for them.

Safety was not always reliable because low staffing created risks, even though a recent medication error was handled well.

The service was not always safe... There was an increased risk that people could be harmed... due to lower staffing levels on occasion.

Activities programme gets disrupted because the activities lead has to help with hands-on care instead.

Planned activities had been impacted on by the need for the wellbeing lead to support with care delivery.