Last updated: 10 February 2026
"Stable staffing without agency use and a positive culture where staff feel valued, although some refresher training is overdue."
People were protected from risks of abuse. Staff knew how to recognise signs and were confident concerns would be taken seriously. Risks managed effectively and medicines handled correctly and safely.
Staff told us they felt the service was well-led and enjoyed working there. Comments included 'This is the best job. Staff are friendly', 'The Lodge is an excellent place to work' and 'I feel good working here'.
The Lodge does not use agency staff. Staff said there were usually enough staff at all times to do their job safely and efficiently and knew residents well.
Mandatory training was mostly up to date, where refresher training was overdue, arrangements were in place for staff to catch up. Staff received formal supervision and annual appraisals.
The registered manager was present and assisted us with the inspection. Staff comments included 'The manager is very supportive' and '[Name] is a good manager, she will be there for you.'
People had access to a busy activity schedule with community outings, football, shopping, annual holidays of choice and distinctive professionally printed photo books praised as 'brilliant idea' and 'not seen this anywhere else'.
Some staff had overdue refresher training, even though catch-up plans were in place.
Mandatory training was mostly up to date, where refresher training was overdue, arrangements were in place for staff to catch up.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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