Last updated: 10 February 2026
"Consistent experienced teams, good training and positive culture, but safety lapses and few meaningful activities hold it back."
Staff did not always follow the provider's COVID-19 policy or infection prevention and control guidelines... We observed one person who was assessed to be at a high risk of choking. Staff did not follow his eating and drinking care plan.
Staff, people and relatives spoke highly of the registered manager and described the changes that were underway as positive. One long standing care worker said, 'We have the continuity to create and maintain a new culture.'
There had been a recent significant reduction in the use of agency staff. This meant people were supported by a consistent and experienced team.
Staff spoke positively about the induction and training they received. The training manager was based on site. One care worker said, 'I love the training. It is 100% designed around the home.'
Audits and checks were in place to monitor the quality of the service. They had not identified the risks which were identified during the inspection.
Per 2019 comprehensive inspection: There was a lack of meaningful, person-centred activities in place.
Audits missed safety risks like poor infection control, so management oversight is not reliable yet.
Audits and checks were in place to monitor the quality of the service. They had not identified the risks which were identified during the inspection.
Staff did not always follow infection control rules or choking risk plans, risking people's safety.
Staff did not always follow the provider's COVID-19 policy or infection prevention and control guidelines set out by the government. This posed a risk that staff could transfer infection. Staff did not follow his eating and drinking care plan.
Few meaningful activities mentioned, so the job is mostly routine personal care.
Per 2019 comprehensive inspection: There was a lack of meaningful, person-centred activities in place.
AI Generated
Last inspected: January 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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