Working at The Links

Staff were highly motivated, spoke passionately about people they cared for; 'Staff are motivated and happy, we are encouraged to express ourselves... strong emphasis on staff wellbeing reflected in positivity and energy'

Staffing levels met the care and support needs of people and were responsive to people's changing needs; records showed low staff absence and high levels of staff retention

Piloting 'Customer First' training initiative where staff experienced walking in shoes of residents; hazard room created with 22 falls hazards for practical learning; staff rechecked on safe medicines administration (per 2023 report)

People, their families and the staff team consistently spoke of outstanding leadership that was visible and wholly focused on people receiving exceptional care; '(Registered manager) is outstanding and is always there, even in the evening. Very much leads by example'

Multiple innovative programmes using research: 'One Good Turn' inter-generational events with schools; Alexa Echo Dots reducing unsettled periods per Alzheimer's Society research; robotic cat, conversation boards, replicating bedsit