Last updated: 10 February 2026
"Staff feel supported by managers with a positive culture and strong safety practices, but few structured activities and no stable team hold it back."
The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff were complimentary about their colleagues describing how relationships had improved, and they were committed to the future. A member of staff said, “From my point of view everything has been improved.”
People and their relatives told us staff were there when they needed them. Improvements had been made, and staff were calculated to the dependency of people.
Training was in accordance with good practice guidelines for staff who worked with people who required care and support. A member of staff said, “There is enough training, my training is up to date.”
Staff told us they were supported and had recognised improvements across the whole service. Staff felt appreciated and told us they could raise any concerns and were confident the management team would act on them.
People and their relatives told us they felt included; some told us of walks and trips to local shops and cafés.
No activities coordinator or regular structured programme, just occasional walks and trips, so the role is mostly routine personal care.
People and their relatives told us they felt included; some told us of walks and trips to local shops and cafés.
Staffing meets needs after recent improvements with dependency-based planning, but no word on stable team, low agency use or easy workloads.
People and their relatives told us staff were there when they needed them. Improvements had been made, and staff were calculated to the dependency of people.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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