Working at The Lindens Care Home
Stoke House, Stoke Hammond, MK17 9BN
Operated by The Lindens (Stoke Hammond) Ltd
60 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Supportive manager and good training with enough staff overall, but managers did not always report injuries or abuse concerns to the local council."
Safety & Risk
4/10
!
Although improvements had been made to safeguarding processes to safeguard people. However, safeguarding incidents had not been reported to the Local Authority safeguarding team in line with the Multi- Agency safeguarding policy. Alongside this we had not been notified of incidents involving injury to people.
Staff Culture
6/10
✓
Staff were positive about the registered manager. They described them as 'Approachable, caring, friendly, good listener, open, firm, fair but supportive and encouraging.' Staff felt communication had improved and systems were in place to support them to provide consistent care.
Staffing Levels
6/10
✓
We found there was enough staff to support people's needs. However, we did observe staff deployment could have been improved. Although we found no risk of harm came to people. We observed 16 people in one lounge on three occasions without any staff presence.
Training & Dev
6/10
✓
The service had commissioned an in-house trainer and had developed a training programme. The registered manager told us all staff had recently received updated nutritional training and face to face moving and handling training. Other training was scheduled such as oral health and personal care, safeguarding and mental capacity act training.
Management
6/10
✓
The registered manager had brought about positive changes to the service. They had improved communication within the team and with relatives. Staff, people and relatives were complimentary of the registered manager who was described as 'Approachable, kind, caring and acted as a positive role model to staff.'
Programmes
5/10
!
People told us more activities could be provided, especially community activities. The registered manager was aware and was attempting to recruit a second activity staff member to develop the range of activities on offer.
Points to consider
Managers did not always report injuries or abuse concerns to the local council or regulator.
safeguarding incidents had not been reported to the Local Authority safeguarding team in line with the Multi- Agency safeguarding policy. Alongside this we had not been notified of incidents involving injury to people.
Residents say there could be more activities and outings, so the job might feel routine some days.
People told us more activities could be provided, especially community activities. The registered manager was aware and was attempting to recruit a second activity staff member to develop the range of activities on offer.
Staff numbers are sufficient overall but sometimes groups of residents are left without supervision.
we did observe 16 people in one lounge on three occasions without any staff presence.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews