Last updated: 9 February 2026
"Staff feel supported by approachable management in an open culture with effective safety, but limited activities and basic training hold it back."
Risks were assessed, monitored and managed with people; effective systems to report concerns with prompt action and learning from incidents.
There was an open and honest culture; staff felt engaged, supported and valued, encouraged to speak up and listened to.
People were supported by a small and consistent staff team who knew them well. Staff told us there were enough staff to meet people's needs.
Staff were trained and competent in safeguarding, medicines, infection prevention and MCA with regular assessments of skills and knowledge.
Staff felt engaged, supported and valued by the registered manager; one said '[Name of registered manager] is very supportive and approachable' and another 'We are encouraged to speak up and we are listened to'.
One person told us 'We have monthly meetings where we discuss menus and outings and all sorts of things'.
No activities coordinator or special programmes, just basic monthly meetings about outings and menus, so the role is mostly routine personal care.
"We have monthly meetings where we discuss menus and outings and all sorts of things."
Staffing is adequate with a consistent small team, but only described as enough to meet needs, no comments on light workloads.
Staff told us there were enough staff to meet people's needs.
Only standard training on basics like safeguarding and medication with skill checks, no specialist courses or funded qualifications.
Staff received training about how to recognise and report any signs of abuse. Staff received regular assessments of their skills and knowledge to ensure they remained competent.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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