Working at The Limes

Medication records have gaps and fridge too warm at times, so meds might not be given or stored right.

we found gaps in some signatures and some stock levels differed to records... staff had been recording the fridge being above the maximum temperature and there was no documented action.

Checks by bosses miss safety problems like poor cleaning and agency staff checks.

Quality assurance systems were not effective at ensuring the safety and quality of the service was consistently monitored and improved... provider had failed to ensure there were robust systems to check the suitability of agency staff.

New staff sometimes only get told about infection control verbally, not proper training.

Some staff who had started more recently had not completed formal training or supervision in relation to COVID-19 or the putting on or taking off of PPE. One staff member said, 'It was done verbally'.