Last updated: 10 February 2026
"Staff feel valued and supported, but serious safety issues like infection risks and poor oversight hold it back."
The service was in breach of legal regulation in relation to people’s safe care and treatment... infection prevention and control issues.
Staff told us they felt valued, respected and supported within their roles... describing the registered manager... as supportive, approachable.
Incident reports confirmed there were still occasions where there was no staff oversight in communal areas to manage safety issues, such as falls.
There were no systems in place to assess staff understanding of training provided and ensure they put learning into practice.
The service continues to be in breach of legal regulation in relation to governance at the service.
We saw people sat in the lounge, with the television on with little engagement... limited access to activities.
Big safety problems like poor safeguarding checks and unclean kitchen risking infections.
some areas remained unclean and unhygienic... Failure to keep robust infection control practice placed people at risk of harm.
Staff numbers improved but not always visible in communal areas when falls or incidents happen.
there were still occasions where there was no staff oversight in communal areas to manage safety issues, such as falls
Staff get training but no checks to see if they get it or use it right, especially with dementia.
no systems in place to assess the quality of the training provided and ensure staff understanding to ensure they had the skills
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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