Last updated: 10 February 2026
"Staff feel confident raising concerns with an approachable manager and there is enough trained staffing, but missing risk assessments, medicine record gaps and inconsistent audits make it unsafe."
Risk assessments were not carried out for people who were at risk of significant harm. We reviewed three people's MARs and found there were gaps in the records.
Staff felt confident to raise concerns when necessary. Staff told us they felt comfortable in raising concerns with the registered manager who they said was very approachable and accessible.
There were enough trained staff to meet people's needs. The registered manager told us they sometimes employed temporary staff but aimed to book regular staff to help ensure continuity for people.
Staff completed training relevant to most people's needs. However, further training was needed to ensure staff could meet all people's needs and keep them safe.
Quality audits were not consistently completed. We found that audits had not been carried out for two months.
Per 2019 comprehensive inspection: People were supported to follow their interests and participated in activities which were socially relevant and suitable to them. For example, day services or social groups.
No risk plans for serious dangers and gaps in records of giving medicines make it unsafe to work here.
Risk assessments were not carried out for people who were at risk of significant harm. We reviewed three people's MARs and found there were gaps in the records.
Managers do not check quality properly, audits missed for months so problems are not spotted.
Quality audits were not consistently completed. We found that audits had not been carried out for two months.
Staff training covers basics but has gaps for needs like mental health, no specialist courses.
further training was needed to ensure staff could meet all people's needs and keep them safe. The registered manager told us they were currently organising further training for example, in mental health.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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