Last updated: 10 February 2026
"Improved management, good training and positive staff morale, but medicines not always managed safely."
Medicines were not always being managed safely at the home... we identified some medicine discrepancies where people may not have received their medicines correctly as prescribed.
Staff told us how morale had greatly improved and they had been able to develop their knowledge and skills with the registered manager's support.
There were enough staff on duty to meet people's needs and people told us they never had to wait long for assistance.
The registered manager provided staff access to all training and development opportunities for their roles. The provider had employed a trainer within the company.
People told us the management had improved since the recent start of the new registered manager and this had a positive impact on the quality of care they received.
They do things like bingo, hairdressing, manicures, fingernail polish and access to books. They had a masked ball and I loved dressing up in a nice dress and dancing.
Medication checks missed some errors, so people might not always get their meds right on time.
we identified some medicine discrepancies where people may not have received their medicines correctly as prescribed and that had not been promptly identified and reported by staff.
Staffing is adequate with no waits for help, but no details on low agency use or stable team to make workloads easy.
There were enough staff on duty to meet people's needs and people told us they never had to wait long for assistance.
Activities are regular with a coordinator, but mostly basic events like bingo and manicures, no specialist programmes.
[Staff] do things like bingo, hairdressing, manicures, fingernail polish and access to books. They had a masked ball...
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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