Last updated: 9 February 2026
"Supportive approachable managers and a homely relaxed culture, but fewer staff at weekends and inconsistent supervisions hold it back."
We found staff had been trained in safeguarding and were knowledgeable about how to keep people safe from the risk of abuse and avoidable harm
A member of staff told us, 'Everyone here is here for the same reason. It's relaxed here, it's a homely atmosphere. It's not just somewhere people come to work'
We found there were sufficient staff to meet people's individual needs and there was a dependency tool to enable the registered manager to accurately calculate required staffing levels
Staff had received training in numerous relevant courses such as MCA and DoLS, safeguarding, equality and diversity, challenging behaviour and moving and handling
Staff said, 'The manager is very supportive, helpful and very approachable, if I need to speak with them, they're always available', '[Name of registered manager] is always there when you need them. They're approachable and on it straight away'
People were supported to access work, education and activities in the community. One person had received an award for gaining employment in the community
Staff numbers are enough for needs but relatives say there are fewer on weekends
Relatives told us, 'At weekends there doesn't seem to be as many staff, but [Name of person who used the service] goes out every weekend'
Staff get good training but one-on-one supervisions are sometimes late or not written down
We saw staff did not always receive supervision in a timely manner, and these were not always documented
Community outings and hobbies are supported but no dedicated activities person or special programmes
People were supported to access work, education and activities in the community
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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