Working at The Limes

Not enough staff so everyone is rushed and there is heavy use of agency workers who do not know residents well.

There was insufficient staff to meet people's needs. People and staff reported delays in providing care due to staff shortages. The service used high amount of agency staff.

Training is not up to date with gaps in key areas like diabetes and catheter care, and supervision is limited.

Staff were not fully up to date with their training. Some staff training was six months out of date. Staff were not always trained in all areas relevant... such as diabetes and catheter care.

Staff morale is low and they do not feel listened to or valued by managers.

Staff moral was low and staff did not always feel supported or listened to. Staff comments included, 'Sometimes they listen sometimes they don't', 'The care staff are under appreciated' and 'The staff moral is low.'