Last updated: 9 February 2026
"Staff feel valued and supported with strong safety culture and enthusiastic management, but basic training and adequate staffing without strong retention hold it back."
The provider had a strong proactive and positive culture of safety, based on openness and complete honesty. Staff actively listened to concerns about safety and thoroughly investigated and reported safety events.
Staff told us they felt valued and supported. Following each shift staff attended a debrief session where they discussed their day including good and not so good parts.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
The management team made sure staff received training, regular appraisals and support to maintain high-quality care.
One staff member said, 'The manager is the best manager I have ever had. He's enthusiastic, encouraging and supportive. I feel supported to have my say.'
People attended the local college which was designed to support people to develop daily living skills. Staff supported people at college and learned the skills with people to enable them to support people back at home.
Staffing is adequate with skilled workers, but no details on low staff leaving rates or hardly using agency staff.
There were enough staff with the right skills, qualifications and experience.
Staff get basic training and performance reviews, but nothing about specialist courses or paid qualifications.
The management team made sure staff received training, regular appraisals and support to maintain high-quality care.
Community outings and college skills work are regular, but no activities coordinator or special named programmes.
People were supported to develop skills in college and use the skills in their homes... [family member] go swimming every week and have a snack... goes out for walk in the community, and goes shopping.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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