Last updated: 10 February 2026
"Regular activities for people and adequate staffing, but a toxic culture with racism, poor training and missed safeguarding concerns hold it back."
Safeguarding concerns were not always identified and reported.
A senior staff member described feeling the service was a "toxic environment."
The provider had not documented why staff had gaps in their employment history.
At the time of our inspection, staff had not received training in supporting people with prescribed oxygen and diabetes.
Staff did not always feel able to raise concerns with leaders or that they would be listened to.
People's care records showed that overall, people did receive regular support to take part in activities such as going to the park, arts and crafts, ball games, bingo, and singing.
Staff report racism and call the workplace toxic, so poor morale and teamwork.
"A senior staff member described feeling the service was a "toxic environment." Staff told us they felt they were discriminated against due to their race."
Staff lack training for key needs like diabetes and oxygen therapy.
staff had not received training in supporting people with prescribed oxygen and diabetes.
Safeguarding issues missed and medicines not managed safely.
Safeguarding concerns were not always identified and reported. Medicines were not always managed safely.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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