Working at The Lilacs Residential Home
42-44 Old Tiverton Road, Exeter, EX4 6NG
Operated by Lilacs Care Ltd
29 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"A caring culture with long-serving staff and strong safety practices, but occasional agency use and basic activities hold it back."
Safety & Risk
8/10
✓
Medicines were safely administered, stored and recorded... Accidents and incidents were appropriately recorded and analysed for learning. Per 2019 comprehensive inspection; strong infection control per 2022.
Staff Culture
8/10
✓
Staff were enthusiastic and positive about their work and there was a caring culture amongst the staff team, many having worked there for some years. Per 2019 comprehensive inspection.
Staffing Levels
5/10
!
There were enough staff available to meet people's needs. Per 2019 comprehensive inspection.
Training & Dev
7/10
✓
Staff received ongoing training to meet people's needs. This included dementia care, pressure care, falls prevention and end of life. Regular supervisions. Per 2019 comprehensive inspection.
Management
7/10
✓
People and their relatives felt the service was managed well and that the registered manager and staff were approachable. Per 2019 comprehensive inspection.
Programmes
6/10
✓
There was an activities programme... bingo, quizzes and various food themed events... art painting session, new personal trainer, trips out. Per 2019 comprehensive inspection.
Points to consider
Staff numbers are enough to get the job done, but agency workers are used sometimes so shifts might not always feel relaxed.
A care needs summary also made it easy for staff, especially new and agency, to access important care information. Per 2019 comprehensive inspection.
There is a regular activities programme with bingo, quizzes and themed events, but no specialist coordinator or innovative approaches to make the role more varied.
There was an activities programme, and people were encouraged to join sessions... bingo, quizzes and various food themed events. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews