Last updated: 9 February 2026
"Staff feel supported with good morale and regular training, but missing risk plans for seizures and falls plus basic activities hold it back."
we found examples where risks had not been sufficiently assessed and there was a lack of clear guidance for staff to follow to mitigate the risks.
Staff told us they felt supported and able to raise any concerns with the registered manager. A staff member said, "morale within the staff team was good."
records confirmed staffing levels were being regularly maintained with the use of agency staff.
Per 2021 comprehensive inspection: Staff received regularly training and supervision with a senior staff member.
governance systems were not fully effective in ensuring all issues were identified and addressed in a timely way.
Per 2021 comprehensive inspection: One person showed us the activity board and said there were communal meals, a quiz night and a disco.
Risk plans are missing or outdated for seizures, falls, and behaviours, so staff lack clear guidance to keep people safe.
Where a person experienced seizures we found there was no written guidance or risk assessment in place for staff to know how to support the person in the event of a seizure. The person had also been identified as being at risk of falls however we found there was no risk assessment in place.
Regular agency staff cover shifts for enough numbers overall, but it means less consistency and some say staffing needs to increase.
records confirmed staffing levels were being regularly maintained with the use of agency staff. A staff member told us, "Yes there is enough staff to support people. We have regular agency."
Only basic activities like quizzes, meals, and occasional events, no coordinator or creative programmes to vary the workday.
Per 2021 comprehensive inspection: One person showed us the activity board and said there were communal meals, a quiz night and a disco.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp