Working at The Leys

No permanent manager in post for a long time, so leadership oversight and accountability are weak.

there had not been a registered manager in post for a prolonged period. This service is legally required to have a manager registered with CQC to oversee and be accountable for the day-to-day running of the service.

Some care plans miss key safety details, like instructions on preparing food safely.

A person’s care plan did not contain guidance from a health professional about how their food should be prepared safely. In response to our feedback, the provider told us they would update the person’s care plan.