Last updated: 9 February 2026
"People feel safe with enough staff and a positive culture, but managers fail to check records properly and activities are too limited."
People told us they felt safe and staff understood how to keep them safe. Risk assessments were in place that guided staff on how to meet people's needs safely and staff followed them.
The registered manager and staff were clear about their roles and a positive and supportive culture was evident in the home.
People were supported by an appropriate number of staff to meet their needs safely. People told us they did not have to wait for support when they needed it.
Staff had received adequate appropriate training to meet people's needs safely.
Routine checks of daily records were not being undertaken. This meant there was no system in place to identify where staff had failed to record people's clinical needs accurately or consistently.
Per 2020 comprehensive inspection: People had the opportunity to participate in activities they enjoyed. During our inspection we saw activities take place. During the morning people were receiving massages by an external person.
Managers do not check daily records or spot gaps in staff files and paperwork mistakes often enough.
Quality checks in place did not always identify where there were gaps in recruitment files. Checks did not always identify where documentation had been completed inconsistently or where records had not been completed accurately.
Only basic training to keep things safe, no specialist courses or help to develop skills.
Staff had received adequate appropriate training to meet people's needs safely.
Just occasional basic activities like massages, no regular programme or coordinator to make the job more varied.
Per 2020 comprehensive inspection: People had the opportunity to participate in activities they enjoyed. During our inspection we saw activities take place. During the morning people were receiving massages by an external person.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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