Working at The Leylands - Residential Care Home

Managers do not check daily records or spot gaps in staff files and paperwork mistakes often enough.

Quality checks in place did not always identify where there were gaps in recruitment files. Checks did not always identify where documentation had been completed inconsistently or where records had not been completed accurately.

Only basic training to keep things safe, no specialist courses or help to develop skills.

Staff had received adequate appropriate training to meet people's needs safely.

Just occasional basic activities like massages, no regular programme or coordinator to make the job more varied.

Per 2020 comprehensive inspection: People had the opportunity to participate in activities they enjoyed. During our inspection we saw activities take place. During the morning people were receiving massages by an external person.