Working at The Leonard Elms Care Home

People were protected from the risk of abuse and harm because the service assessed, monitored and managed the risks associated with their care. Staff received training about how to recognise and respond to safeguarding concerns. All the staff we asked knew what actions they should take to keep people safe.

There was a supportive and caring culture where people's individuality and the importance of family was promoted and valued. Staff felt supported and respected and enjoyed working at the service. The provider's values and mission statement had been developed in collaboration with staff. Staff were motivated by and proud of the service.

There was a high level of staffing to ensure people could be supported safely with as little restriction as possible. A large number of staff had worked at the service for many years. There were always registered nurses and senior staff on duty, including at night.

Staff were safely recruited and received a wide range of training opportunities to ensure they followed current best practice. Staff engaged in improvement activities to enhance the care people received. For example, there were strong links with the dementia centre at Stirling University and staff were trained in positive behaviour support and best practice in dementia care.

The registered manager had the skills, knowledge and experience to perform their role. They led by example and were visible in the service. Staff told us the service was well led and they felt supported by the management team. Comments from staff included, 'Management are approachable' and 'Managers are open'.