Working at The Legard

Staff had received safeguarding training... Robust recruitment processes were implemented... Systems were in place to identify and reduce potential risks... medicines were managed consistently and safely.

Staff told us, "We are a good team and communicate well... I feel I have a purpose and find the role very rewarding." The service had an open and inclusive ethos and people's relatives and staff were positive about the way it was managed.

We reviewed the training matrix which showed staff were provided with both mandatory and specialist training in areas specific to the needs of the people who used the service. Staff supervision records showed that all staff had regular supervision and appraisal with their line manager.

People and staff told us they found the registered manager to be approachable, supportive and knowledgeable and said they were visible within the service. Staff told us, "My manager is very supportive of us all, she listens and will collate ideas and is happy to try new things."