Working at The Lawns Nursing Home
33, Main Road, Worcester, WR5 3NF
Operated by Heritage Manor Limited
63 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive management and strong training build a positive culture, but call bell delays and regular agency staff stretch the workload."
Safety & Risk
7/10
✓
People's needs were assessed and monitored to support them to live safely. Staff had a good understanding of people's care plans and risk assessments, which were regularly updated. Medicines were administered safely
Staff Culture
7/10
✓
There was a positive and open leadership culture. Staff were supported to provide care to people through strong quality assurance processes... registered manager actively engaged with staff to promote good practice
Staffing Levels
5/10
!
Some people experienced delays for call bells to be answered. The registered manager regularly reviewed staffing levels and adjusted these... provider was actively recruiting for permanent staff and used regular agency staff when required
Training & Dev
8/10
✓
Staff completed a robust induction... The provider had a comprehensive training programme which allowed staff to gain formal qualifications and develop their skills
Management
8/10
✓
Staff spoke of a positive and open leadership culture, including, 'Management are lovely, always open for a chat. Any issues, I know I can complain.' Another said, 'The registered manager is very supportive, available, accessible'
Programmes
6/10
✓
People had a good choice of activities and their views were listened to... Lifestyle and wellbeing leads ensured people received a good choice of activities and access to the community
Points to consider
Delays answering call bells and regular agency staff mean the workload can feel stretched at times
Some people experienced delays for call bells to be answered. The registered manager recognised this... The provider was actively recruiting for permanent staff and, used regular agency staff when required who had completed an induction
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews