Working at The Lawns Care Home
Ridsdale Street, Darlington, DL1 4EG
Operated by Highgate Care Services Ltd
62 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive manager and high staff morale create a positive team atmosphere, but incomplete medication records and agency staffing need improvement."
Safety & Risk
5/10
!
Some further improvements were needed within the guidance and records around the administration of creams, 'when required' medicines, and medicines with a variable dose.
Staff Culture
8/10
✓
Staff morale had significantly improved. Staff told us they felt like a team and enjoyed going into work. 'It's great to work here now'
Staffing Levels
6/10
✓
There were enough staff to provide safe care to people. Agency staff were still used but further recruitment for permanent staff was ongoing.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff had received regular training and supervision to support them in their roles; staff told us they regularly updated their training.
Management
7/10
✓
Staff, relatives, professionals and people spoke extremely positively about the manager... 'She doesn't hesitate to help us on the floor if needed.'
Programmes
6/10
✓
Per 2020 comprehensive inspection: Activities co-ordinator provides arts and crafts, bingo, quizzes, one-to-one time, weekly exercise programme.
Points to consider
Medication records for creams and when-needed doses are sometimes incomplete.
Records for the application of creams and lotions were not always complete.
Some agency workers still cover shifts while recruiting more permanent staff.
Agency staff were still used but further recruitment for permanent staff was ongoing.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews