Last updated: 9 February 2026
"Staff feel well supported by visible management and enjoy a positive family culture with stable staffing, but training lacks specialist courses and there's no dedicated activities coordinator."
Staff trained in safeguarding with good understanding; risks assessed clearly with action plans; medicines received safely with competencies checked; learning shared from incidents; strong IPC with PPE, testing, audits, clean premises. (Per 2019; confirmed 2020 targeted inspection)
People, relatives, visitors and staff described the ethos as one big happy family who support each other... Staff spoke positively about the registered manager... good relationships... felt well supported. (Per 2019 comprehensive inspection)
People received care from sufficient numbers of staff... stable and consistent staff team who knew people well... Relatives and staff felt there were enough staff on duty to support people and keep them safe. Robust recruitment practices. (Per 2019 comprehensive inspection)
Staff received a thorough induction aligned to the Care Certificate... training that was relevant to their role and continued to be updated... received regular supervision and appraisal. (Per 2019 comprehensive inspection)
Staff spoke positively about the registered manager and felt well supported. 'You've always got the support of [provider's name] and [registered manager's name]... They are always here to back you up and support you.' The registered manager and provider were visible and available. (Per 2019 comprehensive inspection)
People supported with community groups (movement to music, drama, bingo, slimming), trips, holidays, karaoke, pub nights, work experience, life skills; staff went above and beyond for interests like concerts. Multiple types but no coordinator mentioned. (Per 2019 comprehensive inspection)
Staff get standard induction, relevant updates, and supervisions, but no specialist training or funded qualifications.
Staff received a thorough induction... training that was relevant to their role and continued to be updated when required. Staff told us they continued to feel supported and received regular supervision and appraisal of their work. (Per 2019 comprehensive inspection)
Varied trips, community events, and hobbies add interest to the job, but no dedicated activities coordinator or named specialist programmes.
People regularly attended local community groups... movement to music, drama groups, bingo... trips out, holidays, karaoke... no mention of activities coordinator. (Per 2019 comprehensive inspection)
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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